Privacy Policy
Effective date: September 28, 2026 Last updated: September 28, 2026
Your privacy is important to us. It is the policy of Jetcam A/V, LLC ("Jetcam A/V," "we," "us," or "our") to respect your privacy and to comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.jetcamav.com, and other sites we own and operate.
Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as your name and address), your devices, and even information about how you use a website or online service.
If our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read its posted privacy policy to learn how it collects and uses personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information is any information you knowingly and actively provide to us, for example when you submit our contact/quote form, email us, call or text us, or message us on social media.
"Automatically collected" information is any information automatically sent by your devices when you access our website.
Personal Information
When you contact us or request a quote, we may ask for personal information, which may include one or more of the following:
- Name
- Email address
- Phone/mobile number
- Home/mailing or project address
- Social media profile (if you contact us through social media)
- Details about your project or inquiry
Device Data
When you visit our website, we may automatically collect data about your device, such as:
- Device type
- Browser type
- Unique device identifiers
- Approximate location (for example, city or region based on your IP address)
- Pages visited and how you interact with our site
The data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Cookies and Google Analytics
Our website uses cookies and similar technologies. Some cookies are needed for the site to work. Others help us understand how visitors use the site so we can improve it.
We use Google Analytics, a web analytics service provided by Google LLC, to collect information such as pages visited, time spent on the site, the website that referred you, and general device and location information. Google may use its own cookies to collect this information. You can learn how Google uses this data at https://policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics with the browser add-on at https://tools.google.com/dlpage/gaoptout.
You can also set your browser to block or delete cookies. If you do, some parts of the site may not work as intended.
Text Messaging (SMS) Privacy
We will not share your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Data sharing is limited to what is necessary to operate our business, for example sharing with the messaging service providers that deliver our texts.
The categories of third parties described in "Disclosure of Personal Information to Third Parties" below exclude text messaging originator opt-in data and consent. To stop receiving texts, text STOP to (817) 720-0737. Text HELP for help. See our Terms of Service at https://www.jetcamav.com/terms-of-service for full SMS program terms.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In that case, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following:
- Use a mobile device or web browser to access our website
- Submit our contact/quote form
- Contact us by phone, text, email, social media, or similar technologies
- Mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and we will not further process personal information in a manner that is incompatible with these purposes:
- to respond to your inquiries, prepare quotes, and provide our services
- to schedule appointments and send project updates
- to contact and communicate with you, including by phone, email, and text message
- for analytics, market research, and business development, including to operate and improve our website and social media pages
- for advertising and marketing, including to send you promotional information about our services, where you have agreed to receive it
- for security and fraud prevention, and to make sure our website is safe, secure, and used in line with our Terms of Service
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
Disclosure of Personal Information to Third Parties
We do not sell your personal information. We may disclose personal information to:
- third-party service providers for the purpose of enabling them to provide their services to us, including (without limitation) website hosting (our site is hosted on Squarespace), IT service providers, data storage providers, email and text messaging providers, analytics providers (such as Google Analytics), maintenance or problem-solving providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities, as needed to provide our services
- debt collectors, credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights
- an entity that buys, or to which we transfer, all or substantially all of our assets and business
Third parties we currently use include:
- Google Analytics
- Squarespace (website hosting and forms)
As stated above, none of these disclosures include sharing your mobile information, or text messaging originator opt-in data and consent, with third parties for their marketing or promotional purposes.
Security of Your Personal Information
When we collect and process personal information, and while we retain it, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We limit access to your personal information to people who need it to do their work for us.
Although we will do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Privacy Policy. For example, if you have given us personal information such as an email address when contacting us about a specific inquiry, we may retain it while your inquiry remains open, as well as for our own records so we can effectively address similar inquiries in the future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information to comply with a legal, accounting, or reporting obligation, or for archiving purposes.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, please contact us and we will delete it.
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand that we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, we may not be able to respond to your inquiry or provide our services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have that person's consent to provide the personal information to us.
Marketing permission: If you have previously agreed to let us use your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. To stop text messages, text STOP to (817) 720-0737.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details in this Privacy Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, providing customer support), we will not deny you goods or services, charge you different prices or rates, or provide you with a different level or quality of goods or services because you exercised those rights.
Notification of data breaches: We will comply with the laws that apply to us regarding any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and give us full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority about your complaint.
Unsubscribe: To unsubscribe from our email list or opt out of communications (including marketing communications), please contact us using the details in this Privacy Policy, or use the opt-out option provided in the communication. We may need to ask you for specific information to help us confirm your identity.
Texas Residents
The Texas Data Privacy and Security Act (TDPSA) gives Texas residents certain rights over their personal data, including the right to confirm whether a business is processing their personal data and to access, correct, delete, or obtain a copy of that data, and to opt out of the sale of personal data, targeted advertising, and certain profiling. Some small businesses are exempt from most of the TDPSA's requirements, and Jetcam A/V may be one of them. Even so, if you are a Texas resident and would like to make a request about your personal data, email info@jetcamav.com with the subject line "Privacy Request," or call (817) 720-0737. We may need to verify your identity before acting on your request. Where the TDPSA applies to us, we will respond within the time it requires, and if we decline your request, you may appeal by replying to our decision. If your appeal is denied, you may contact the Texas Attorney General at https://www.texasattorneygeneral.gov.
We do not sell your personal data.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their privacy practices.
Changes to This Policy
At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here, at the same link you are using to access this Privacy Policy, and update the "Last updated" date above.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns about your privacy, you may contact us using the following details:
Jetcam A/V, LLC Serving Dallas–Fort Worth Phone: (817) 720-0737 Email: info@jetcamav.com